Category: desktop2go

As you embark on choosing Orange County computer support services, it is advisable to consider different vendors. This will assist you in making the best choice for your business. The most effective way of identifying the most suitable Orange County computer support for your business is by interviewing each provider individually. Note the use of the “most suitable” instead of the “best.” This is because businesses have different needs and what might constitute the best services for one company may not be relevant to another. The following are some things to consider when reviewing IT support companies to help you achieve your business objectives.

First, you need to inquire about the business hours of the IT support services that you are considering. It is imperative that you know what hours the IT support will be available to your business. While majority of computer support companies offer 24-hours a day services, their main offices may keep specific hours. This can be important information because you need to be confident that your business activities will not grind to a halt if a big problem occurs in your network. Some computer network support providers may troubleshoot your problems at any hour, but only provide maintenance and updates during given times. Obtain all this information upfront.

An important question that you should ask the computer technician representing the IT support service is, “How do we get support?” It is wise to ask the computer networking support provider about communication. Ask the computer technician how you will be getting in touch with the Managed Service Provider (MSP) he is representing. Do they have a single point of contact and will you be assigned a case manager? Also, inquire about the means of communication – Skype, email, phone, etc. Find out what hours your contact will be available. Having someone who works for the provider on your side can be a lifeline when things go awry.

Find out from what the Irvine computer support provider gives the highest priority to when hiring staff – customer service or technical knowledge. The response can tell you a lot about the potential vendor. However, you need to decide before hand what the acceptable answer may be i.e. which one of the two options is most important for your business. Note that there is no wrong answer. Excellent computer networking support includes technical support as well as soft skills.

In addition to that, you need to inquire about the process for adding new services. Majority of businesses plan to grow in the subsequent years and they need business IT services to grow with them. Discuss with the prospective providers how they plan on implementing additional IT support products and the parameters they use to warrant expansion of the IT department. Business IT services have become an integral part of modern businesses as IT systems are the platform on which majority of business activities rest. It is, therefore, important to factor them into your business’ short and long term strategies in order to ensure success.


Originally posted on d2 Business Solutions Blog – Procuring Computer Support Services

Many experts have made the case for the virtual desktop quite successfully. But to the novice, who may still be trying to get a grasp of cloud computing, virtual desktop infrastructure (VDI) is an understandably elusive concept. So, let’s break this down. 1.) What is desktop virtualization, and 2.) How does it compare to cloud computing?

What is Desktop Virtualization?

Desktop virtualization involves using virtual machines to allow multiple network subscribers to maintain individualized desktops on a single, centrally located computer or server (in a data center). No matter where the users are located (they could be geographically scattered all over the country), they are connected to the central machine that is virtualizing their data, powered by a proprietary local area network (LAN), wide area network (WAN), or the Internet.

Is VDI Cloud Computing?

If VDI sounds a lot like cloud computing, that is because cloud computing is one approach for the delivery of virtualization services. VDI can be delivered by other mechanisms than cloud computing, but the cloud is the most common virtualization delivery technology in use today. Because they are distinct services, though, the two terms should probably not be used interchangeably.

Why Does Hosted VDI Make More Sense?

From a business standpoint, VDI just makes sense. The total cost of ownership benefits are irrefutable when paired with all the other efficiencies that desktop virtualization makes possible. But it is important to understand the difference between taking advantage of hosted virtualization (where the entire infrastructure is already in place), and building your own virtualization infrastructure (we’ll call it “DIY VDI”). A VDI host will have all the features, functions and resources in place to store your data virtually, while DIY VDI (that’s really a mouthful, isn’t it?) requires you to expand upon your already costly traditional data storage environment.

If you do your own virtualization, you’ll need to keep the physical machine that cost a fortune, rely on a single operating system and applications that are tied to that physical machine, and your applications that are also tied to that single operating system and machine. Everything, from end-user experience to performance, will depend on that machine. In other words, your entire business depends on it. Sound like a good idea? We didn’t think so.

A business can experience far more benefits from taking advantage of a hosted VDI service. Call it the cloud if you like, but the bottom line is that you don’t have to maintain a frightening data center of your own. It’s all taken care of for you – virtually.

Hosted VDI for Business: It Just Makes More Sense was originally posted on the blog

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Updated August 2016 - Matt Dubois