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Procuring Computer Support Services – What to Look for

As you embark on choosing Orange County computer support services, it is advisable to consider different vendors. This will assist you in making the best choice for your business. The most effective way of identifying the most suitable Orange County computer support for your business is by interviewing each provider individually. Note the use of the “most suitable” instead of the “best.” This is because businesses have different needs and what might constitute the best services for one company may not be relevant to another. The following are some things to consider when reviewing IT support companies to help you achieve your business objectives.

First, you need to inquire about the business hours of the IT support services that you are considering. It is imperative that you know what hours the IT support will be available to your business. While majority of computer support companies offer 24-hours a day services, their main offices may keep specific hours. This can be important information because you need to be confident that your business activities will not grind to a halt if a big problem occurs in your network. Some computer network support providers may troubleshoot your problems at any hour, but only provide maintenance and updates during given times. Obtain all this information upfront.

An important question that you should ask the computer technician representing the IT support service is, “How do we get support?” It is wise to ask the computer networking support provider about communication. Ask the computer technician how you will be getting in touch with the Managed Service Provider (MSP) he is representing. Do they have a single point of contact and will you be assigned a case manager? Also, inquire about the means of communication – Skype, email, phone, etc. Find out what hours your contact will be available. Having someone who works for the provider on your side can be a lifeline when things go awry.

Find out from what the Irvine computer support provider gives the highest priority to when hiring staff – customer service or technical knowledge. The response can tell you a lot about the potential vendor. However, you need to decide before hand what the acceptable answer may be i.e. which one of the two options is most important for your business. Note that there is no wrong answer. Excellent computer networking support includes technical support as well as soft skills.

In addition to that, you need to inquire about the process for adding new services. Majority of businesses plan to grow in the subsequent years and they need business IT services to grow with them. Discuss with the prospective providers how they plan on implementing additional IT support products and the parameters they use to warrant expansion of the IT department. Business IT services have become an integral part of modern businesses as IT systems are the platform on which majority of business activities rest. It is, therefore, important to factor them into your business’ short and long term strategies in order to ensure success.

 

Originally posted on d2 Business Solutions Blog – Procuring Computer Support Services